We collect the views and experiences of women, birthing people and their families from a range of sources including the National Maternity Survey, the Friends and Family Test, our own surveys, complaints, feedback on social media and face to face sessions within the community. 

The information we gather is used to inform strategies across the Local Maternity and Neonatal System (LMNS) and generate our own priorities, working together to find solutions for how improvements can be made. 

Ways we capture feedback

  • Our maternity experience surveys are always open to capture feedback from people currently experiencing maternity care. 
  • Visiting wards and clinical settings to speak to staff across the birth units and community
  • Visiting baby groups across the county, to talk to parents and find out what matters to them
  • Project-specific focus groups and surveys 

Our feedback process

Listening  to your maternity and neonatal care experiences
Informing care providers of what we hear
Working together on changes and improvements
Sharing the outcomes of feedback.